How to Turn Negative Reviews Into a Positive

August 08, 2016 by BizTraffic Team

Of course most businesses want positive reviews, but every now and then it is bound to happen: you receive the dreaded negative online review. Maybe it's on Yelp or Facebook, or perhaps the offended party leaves a review on every single platform they can possibly think of. 

Your initial reaction may be to become defensive. But before you panic, remember that a negative review can actually have a positive impact on your business. And here's a few of the reasons why:

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Filed Under: online reputation, online reviews, rating and review sites, reputation management

How and When to Respond to Positive Online Reviews

March 25, 2015 by BizTraffic Team

Responding to online reviews of your business can be one of the most daunting tasks you face.  Luckily, there is an abundance of advice on how to handle negative reviews. What’s missing are suggestions for thanking positive reviewers. They took the time to leave feedback and that deserves recognition.  

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Filed Under: online reviews, rating and review sites, Angie's List, reputation management

Yelp: Earning Business Reviews That Count

March 11, 2015 by BizTraffic Team

For small businesses, good reviews are more important now than ever before. In a recent study, 88 percent of buyers said their decision to purchase was influenced by reviews. Yelp is one of the most well-known sources of reviews for businesses and is a good place to start if you don’t have any.

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Filed Under: online reputation, online reviews, rating and review sites, reputation management, Yelp

Do Online Reviews Still Matter?

December 17, 2014 by BizTraffic Team

If you were hoping online review sites like Yelp would go away, I’m afraid that won’t be happening anytime soon. In fact, according to the latest statistics, in the 10 years Yelp has been around, it has accumulated listings from 86,000 businesses and 67 million reviews.

And as far as consumers go, a survey earlier this year found that among U.S. adult Internet users, 79 percent check online reviews at least some of the time before making a purchase. In fact, consumers want even more from their reviews.

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Filed Under: online reputation, online reviews, rating and review sites, Angie's List, reputation management

The Struggle For Survival On Google Local Business Listings

May 12, 2014 by BizTraffic Team

Google local search has experienced multiple problems in the past with spammy posts. In an attempt to weed out old and duplicate listings, Google has begun an update to its dashboard. With this update, Google has been sending out emails requesting action from business owners to verify their listings as well as the new guidelines for local business listings.

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Filed Under: local listings, reputation management