Your Marketing Strategy Is DOA Without Customer Service

April 16, 2018 by BizTraffic Team

Doing business is tough, but that's why they call it "business," right? Whether you're just getting your feet off the ground or you've been around the block a few times, you're bound to have some hiccups with customer relations.

We've posted before about what happy (and unhappy) customers can do for you business by leaving reviews on sites like Yelp. Getting good reviews (and avoiding negative ones) is only part of the reputation management puzzle, though. Today we're going to look at the importance of keeping your customers happy from the outset. Here's why customer service should be the lifeblood of your business.

[Read more...]

Filed Under: customer service, online reviews, customer feedback, reputation management, Yelp, user experience optimization, bad reviews

Bad Reviews? Good News: Reputation Management Tips From Our Experts

February 09, 2018 by BizTraffic Team

Bad reviews are a reality for any good business. It doesn't matter if your customer service chops are polished or if your user experience is streamlined: sometimes, people just don't like you.

The good news is that there are plenty of excellent (and not-so-excellent) ways to deal with negative reviews of your business. Here's our outline some of the best tips from our reputation management experts on how to handle negative reviews and always come out on top.

[Read more...]

Filed Under: customer service, customer experience, reputation management, Yelp, bad reviews