Bad Reviews? Good News: Reputation Management Tips From Our Experts

February 09, 2018 by BizTraffic Team

Bad reviews are a reality for any good business. It doesn't matter if your customer service chops are polished or if your user experience is streamlined: sometimes, people just don't like you.

The good news is that there are plenty of excellent (and not-so-excellent) ways to deal with negative reviews of your business. Here's our outline some of the best tips from our reputation management experts on how to handle negative reviews and always come out on top.

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Filed Under: customer service, customer experience, reputation management, Yelp, bad reviews

Improving Your Customer Focus

December 06, 2016 by BizTraffic Team

Are you really “customer focused”? Or is that just a part of your mission statement because you thought it sounded good, but have no idea how to really implement it?

While surveys show a majority of customers would pay more for a better customer experience, only 1 percent of those customers thought their current vendors were actually doing a good job.

Remember, when customers choose a small business instead of a larger one, they’re usually looking for a personalized and better customer experience.

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Filed Under: customer service, customer experience, customer retention, customer focus

Pop-Up Ads: Why Aren't They Dead?

February 09, 2015 by BizTraffic Team

(Photo Credit: FootLogo.com)

Do you ever ask yourself, are my pop-up ads annoying my potential clients? When what you really should be asking yourself is: do pop-up ads annoy me?

The fact is that business owners just see the conversion numbers and assume that because their pop-ups are getting sign-ups they are a successful tool. But what they don’t see are the negative effects that pop-ups can cause to their overall website. So, while they might have seemed like a great idea at the time, pop-up ads should definitely be reconsidered. 

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Filed Under: customer experience, website marketing, website design

How a Do-It-Yourself Concept Builds Customer Loyalty

January 22, 2014 by BizTraffic Team

Small business owners looking to build community and enlarge their customer base can attract a new kind of customer by telling customers to do it themselves.

That’s right, adding a do-it-yourself element to your business might be just what your clients are looking for—something that will make their shopping experience at your business unique and memorable. 

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Filed Under: customer experience, customer engagement